Vr9 Terms and Conditions – Complete Platform Usage Guide

These Terms and Conditions constitute a binding agreement between you ("Member") and vr9 ("Platform"). This document outlines your rights and responsibilities as a user of our platform. Please take a moment to read it carefully — it is here to protect you as well.

By accessing, registering, or using any services provided by the vr9 platform on the website vr9.fun or via our mobile app, you hereby acknowledge that you have read, understood, and agreed to be bound by all terms and conditions stated in this document.

If you disagree with any part of these terms, you are not permitted to use the vr9 platform. Continued use of this platform following any changes to the terms constitutes your acceptance of the updated terms.

Vr9 reserves the right to modify, add to, or remove any part of these terms at any time. Notice of changes will be provided via registered email or in-app notification. It is the member's responsibility to review these terms periodically.

To register and use the vr9 platform, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above at the time of registration and throughout your use of the platform.
• Be a legally eligible individual to enter into a binding agreement in the jurisdiction of your residence.
• Not be on any self-exclusion list or subject to any prohibition imposed by a regulatory body.
• Not register on behalf of another person or use a false identity.
• Not an employee, contractor, or immediate family member of a vr9 employee or any affiliated company.

Vr9 reserves the right to request proof of identity and age at any time. The KYC (Know Your Customer) process is mandatory for all members prior to the approval of their first withdrawal. Accepted documents include a Malaysian identity card (MyKad), passport, or other official documentation.

Each member is only permitted to hold one account on the vr9 platform. Holding multiple accounts is strictly prohibited and will result in the closure of all accounts involved and the forfeiture of any related balances or bonuses.

You are solely responsible for:

• Keep your password and account login details confidential.
• Ensure that no third party can access your account.
• Report any unauthorized access to the vr9 support team immediately.
• Update your personal information whenever changes occur.
• Ensure that your registered email address and phone number are active and belong to you.

Vr9 shall not be held liable for any losses arising from a member's failure to safeguard their account credentials. If you suspect your account has been accessed without authorisation, contact our support team immediately via the in-app live chat.

The vr9 platform supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All financial transactions are processed in Malaysian Ringgit (RM).

Deposit Policy:

• The minimum deposit amount is RM 10 per transaction.
• Deposits are processed automatically and credited to your account within seconds.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not permitted.
• Vr9 does not charge any processing fees for deposits.

Withdrawal Policy:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals are processed within 3–5 minutes for all supported payment methods.
• Your first withdrawal requires a completed KYC verification beforehand.
• Withdrawals can only be made to a bank account or digital wallet registered under the same member's name.
• Vr9 reserves the right to request additional documents for verification purposes before approving any suspicious withdrawal.

Vr9 offers a wide range of bonuses and promotions for members, including welcome bonuses, deposit bonuses, daily cashback, and seasonal promotions. All bonuses are subject to wagering (rollover) requirements set out separately for each promotion.

• Bonuses may only be claimed by eligible members in accordance with the respective promotion terms.
• Each promotion has a different validity period and wagering requirements — please check the Promotions for the latest details.
• Bonuses cannot be withdrawn before the wagering requirements have been fully met.
• Using multiple accounts to claim the same bonus is prohibited and will result in the forfeiture of all associated bonuses.
• Vr9 reserves the right to cancel any bonus suspected of being obtained through illegitimate means or in violation of the spirit of a promotion.
• Members who employ specific betting strategies intended to exploit bonuses may be subject to restrictions or account closure.

Vr9 reserves the right to modify, suspend, or terminate any promotion without prior notice. Any changes will not affect bonuses already in the process of meeting their requirements at the time the change is made.

All games available on the vr9 platform operate using Random Number Generator (RNG) technology that has been certified by independent auditing bodies to ensure the fairness and transparency of every game outcome. Live Casino games feature real dealers operating from a live studio.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game session, vr9 reserves the right to void that round and return the bet to the member.
• Any attempt to hack, manipulate, or exploit bugs within the gaming system is strictly prohibited and may be subject to legal action.
• The use of third-party software, automated bots, or any tools that provide an unfair advantage in games is strictly prohibited.
• Vr9 reserves the right to void or reject any bet suspected of violating game rules.

For Live Casino games, all decisions announced by the dealer are final. Video recordings of game sessions are retained for 60 days for verification purposes in the event of any dispute.

Vr9 is deeply committed to responsible gaming and the well-being of every member. We provide a range of self-control tools you can use to ensure your gaming activity remains within healthy limits.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits through your account settings.
• Play Time Limit: Enable automatic play-time reminders when your session reaches the limit you have set.
• Temporary Pause: The option to suspend your account for 24 hours, 7 days, or 30 days is available at any time.
• Self-Exclusion: Members who wish to permanently stop playing may apply for self-exclusion through the vr9 support team.

The vr9 platform uses an automated play pattern detection system that alerts members showing signs of at-risk gaming behavior. This is part of our commitment to keeping digital entertainment fun and safe.

Vr9 reserves the right to suspend or close any member account, with or without prior notice, for the following reasons:

• Violation of any section of these terms and conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Providing false or inaccurate information during registration or the KYC process.
• Owning multiple accounts.
• The use of unauthorized software or attempts to exploit the system.
• Instructions from a regulatory body or legal authority.

If an account is closed due to a terms violation, vr9 reserves the right to forfeit any balance remaining in that account. For closures requested by the member themselves that do not involve any violation, any valid balance will be returned upon completion of the verification process.

Members whose accounts have been closed due to a violation are not permitted to re-register using the same or a different identity.

The vr9 platform is provided on an "as is" and "as available" basis. To the extent permitted by law, vr9 makes no warranties, express or implied, in relation to:

• The availability or reliability of the platform at all times without interruption.
• The accuracy or completeness of any information available on the platform.
• The platform's suitability for any particular purpose.

Vr9 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use this platform, including but not limited to loss of funds due to:

• Technical disruptions or scheduled system maintenance.
• User internet connection or device failure.
• Third-party actions beyond the control of vr9.
• Force majeure events such as natural disasters, power outages, or national infrastructure disruptions.

Vr9 reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time without prior notice. However, we will endeavour to inform members of material changes through:

• In-app notifications on the vr9 mobile app.
• Email sent to the address registered to your account.
• Announcements on the vr9.fun website.

Continued use of the platform after terms have been updated is considered acceptance of the new terms. If you disagree with the amendments, you have the right to close your account before they take effect.

These terms are governed by and interpreted in accordance with applicable laws. Any dispute arising from or related to these terms shall first be resolved through good-faith negotiation, and if unsuccessful, through mutually agreed arbitration.